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Mulhim

Technical Support

Mulhim | SCFHS-Accredited Courses in Saudi Arabia

Mulhim

Technical Support

Our support team helps trainers and trainees stay connected, resolve issues quickly, and get the most out of the Learning Management System.

1. Communication Tools in the Learning Management System

The Learning Management System provides several tools that facilitate communication between the trainer and the trainee, including:

  • Course messages in virtual classrooms, live broadcasts, and recorded courses.
  • Email.
  • Course and program news (announcements).
  • WhatsApp groups for beneficiaries (included in our contact forms).

2. Beneficiaries of the Communication Service

  • Platform Trainers: Registered on the educational platform to deliver training courses.
  • All Trainees: Enrolled in training courses on the platform.
  • Supervisors from Relevant Government Entities: Such as the National E-Learning Program.

3. Channels for Providing the Communication Service

Direct Contact Center

Phone number: 00966531495300
Available during official working hours from Sunday to Thursday, from 10:00 AM to 2:00 PM .

Social Media Applications

Used to deliver services and facilitate communication within the platform.

4. Services and Systems Offered through the Communication Service

  • Enrolling in courses and resolving technical issues faced by users.
  • Training on how to use the electronic platform and benefit from its features.
  • Providing necessary user qualifications.
  • Logging into the educational platform and creating a trainee account.
  • Attending courses and using live broadcast applications.
  • Trainer access to the platform.
  • Ensuring the issuance of the trainee's certificate.

5. Expected Response Time

  • WhatsApp Support: Immediate response, whether from a trainer or trainee.
  • Email: Response is expected within two to five hours after receiving the email.

6. Roles, Responsibilities, and Authorities

Roles are divided into several levels:

Level One: Customer Service Contact Center

  • Receives all incoming calls.
  • Provides initial technical support based on the nature of the inquiries or transfers them to the relevant department.

Level Two: Operational Support Department

  • Completes the technical support process and ensures issue resolution.
  • Ensures beneficiary satisfaction with the provided service.

7. Measuring Beneficiary Satisfaction

The quality of the service and beneficiary satisfaction are measured after the training program concludes. This is done through a survey sent via email or through the electronic learning system.