Supervisory Staff for the Training

Mulhim | SCFHS-Accredited CME Courses in Saudi Arabia

Supervisory Staff

The supervisory staff at Mulhim Continuing Medical Education is led by the General Manager, who oversees planning, supervision, and monitoring. Four key units report to the General Manager, ensuring smooth operations and high-quality outcomes: E-Training, Technical Support, Marketing & Promotion, and Customer Service.

Roles & Responsibilities

The supervisory staff is organized into specialized units, each with defined responsibilities to ensure the platform’s success and continuous development.

E-Training Department

Identifying training needs for individuals and institutions.
Designing courses based on scientific methodologies.
Organizing programs using clear, high-quality guidelines.
Executing training programs professionally to ensure outcomes.
Evaluating courses to improve quality.
Developing training content continuously.
Collaborating with healthcare & educational sectors.
Establishing strategic partnerships.
Recruiting specialized trainers.
Providing reports on training impact.

Technical Support Unit

Platform development and technical supervision.
Installing required e-learning software.
System updates and maintenance.
Immediate support to trainers and trainees.
Setting technical standards.
Networking and configuration of devices.
Diagnosing and resolving technical issues.
Quick response and communication.

Marketing & Promotion Unit

Engaging with customers and identifying their needs.
Designing and implementing marketing strategies.
Monitoring the effectiveness of campaigns.
Enhancing strategies based on feedback.

Customer Service Unit

Professional and respectful interaction.
Neutrality in service delivery.
Clear and fast responses to inquiries.
Building long-term customer loyalty.
Handling complaints effectively.
Providing accurate service information.
Swiftly addressing urgent issues.
Utilizing multiple support channels.

Staff Roles & Responsibilities

Name	Position	Roles & Responsibilities
Abdullah Ali	General Manager	General oversight and supervision of platform procedures.
Setah Al-Enezi	Deputy Manager	Handling user issues and coordinating effectively between trainers and trainees.