Question 1

Are Mulhim platform courses accredited by the Saudi Commission for Health Specialties (SCFHS)?

Accepted Answer

Yes. Courses listed as accredited on the Mulhim platform meet the accreditation standards of the Saudi Commission for Health Specialties (SCFHS). The eligible Continuing Medical Education (CME) hours are transferred to your Mumaris Plus account after successful course completion.

Question 2

Who can obtain CME hours from Mulhim platform courses?

Accepted Answer

Any healthcare practitioner with a valid registration number from the Saudi Commission for Health Specialties (SCFHS) can obtain accredited Continuing Medical Education (CME) hours after successfully completing the course requirements.

Question 3

When will my CME hours appear in my Mumaris Plus account?

Accepted Answer

Your Continuing Medical Education (CME) hours are typically uploaded and updated in Mumaris Plus within 24 to 48 hours after successfully completing the course.

Question 4

Do I need to upload CME hours myself?

Accepted Answer

No. Your Continuing Medical Education (CME) hours are automatically submitted to Mumaris Plus by the accreditation team at the Mulhim platform after verifying your course completion, provided that your license has not expired for more than one year.

Question 5

Who uploads my CME hours to my Mumaris Plus account?

Accepted Answer

The accreditation team at the Mulhim platform is responsible for submitting and uploading your Continuing Medical Education (CME) hours after verifying that you have successfully completed the course requirements.

Question 6

What should I do if my CME hours are delayed?

Accepted Answer

If your Continuing Medical Education (CME) hours do not appear within the expected timeframe, contact the Mulhim support team via email at support@mulhim.sa or raise a support ticket directly through your dashboard. Please include your course details so the team can verify and assist you promptly.

Question 7

Can healthcare practitioners outside Saudi Arabia obtain CME hours?

Accepted Answer

Yes. Practitioners who hold a valid license from the Saudi Commission for Health Specialties (SCFHS) can obtain Continuing Medical Education (CME) hours, even if they are working outside the Kingdom of Saudi Arabia.

Question 8

If my license with the Saudi Commission for Health Specialties has expired, can I still obtain Continuing Medical Education (CME) hours?

Accepted Answer

Yes. If your license with the Saudi Commission for Health Specialties has expired and the expiration period has not exceeded one year, you are still eligible to obtain Continuing Medical Education (CME) hours. However, if the expiration period exceeds one year, CME hours cannot be added to your Mumaris Plus account. In this case, your account may appear as classified but not registered in the system of the Saudi Commission for Health Specialties. You will need to resolve your registration status directly with the Saudi Commission for Health Specialties. Once your account is reactivated, CME hours can be processed, provided that the waiting period does not exceed the limit specified under the Mulhim support policy.

Question 9

Are Mulhim platform courses self-paced or live sessions?

Accepted Answer

Mulhim platform courses are primarily self-paced and available 24 hours a day, 7 days a week. This allows you to learn with full flexibility, without being tied to fixed schedules or live sessions.

Question 10

Do I need to complete the course in one session?

Accepted Answer

No. You can pause the course at any time and resume it later at your convenience, as long as it is within your course access period.

Question 11

How long will I have access to a course after purchase?

Accepted Answer

The access duration is specified on each course page and is designed to give you sufficient time to complete the course at your own pace.

Question 12

Can I access courses from mobile devices?

Accepted Answer

Yes. You can access your courses from desktops, tablets, and smartphones, allowing you to learn anytime and anywhere with full flexibility.

Question 13

Will I receive a certificate after completing the course?

Accepted Answer

Yes. A digital certificate will be issued upon successful completion of the course and will be available for download directly from your profile.

Question 14

Will the certificate be sent via email?

Accepted Answer

No. Certificates are not sent via email. They are available for direct download from your account dashboard once you have successfully completed the course requirements.

Question 15

How can I enroll in a course on the Mulhim platform?

Accepted Answer

To enroll, simply create an account, browse and select the course or CME bundle that suits your needs, complete the payment process, and start learning immediately.

Question 16

Can I purchase multiple courses at the same time?

Accepted Answer

Yes. You can purchase multiple individual courses or CME bundles in a single transaction. However, it is recommended to review bundle contents carefully to avoid overlap with courses you have already purchased, as duplicate courses and their CME hours will only be counted once.

Question 17

What is the difference between an individual course and a CME bundle?

Accepted Answer

An individual course provides a specific number of Continuing Medical Education (CME) hours for a single topic, while a CME bundle includes multiple accredited courses grouped together at a discounted price, offering greater value and more learning hours.

Question 18

What happens if I purchase a course and later buy a bundle that includes the same course?

Accepted Answer

The course and its Continuing Medical Education (CME) hours will only be counted once and will not be duplicated in your learning record.

Question 19

Are there discounts on bundles?

Accepted Answer

Yes. CME bundles are designed to offer more cost-effective pricing compared to purchasing courses individually, allowing you to gain more hours at a better overall value.

Question 20

Does my email in Mumaris Plus need to match my email on the Mulhim platform?

Accepted Answer

No. It is not required for the email address in Mumaris Plus to match the one used on the Mulhim platform. However, you must ensure that your Saudi Commission for Health Specialties (SCFHS) registration number is entered correctly to guarantee proper processing of your CME hours.

Question 21

Why is the Saudi Commission for Health Specialties (SCFHS) profile number required?

Accepted Answer

The SCFHS registration number is required to ensure that your Continuing Medical Education (CME) hours are accurately transferred and recorded in your Mumaris Plus account.

Question 22

What is the correct format for the Saudi Commission for Health Specialties (SCFHS) profile number?

Accepted Answer

Letters and/or numbers must be written in English characters with no spaces. Examples include 11RM00001 or 225386.

Question 23

How can I update my Saudi Commission for Health Specialties (SCFHS) profile number?

Accepted Answer

You can update your SCFHS number directly through your profile settings on the platform. Access your account, navigate to your profile, and enter the updated information to ensure your records remain accurate and up to date.

Question 24

What should I do if my account is not activated or I did not receive the OTP?

Accepted Answer

If your account is not activated or you did not receive the OTP, ensure that you are using a valid and active email address during registration. All email providers are generally supported; however, @icloud email addresses may not reliably receive OTP messages. If the issue persists, contact the Mulhim support team at support@mulhim.sa for assistance.

Question 25

Is technical support available if I encounter issues on the platform?

Accepted Answer

Yes. You can contact the Mulhim support team at support@mulhim.sa for assistance with login issues, course access, or technical difficulties you may experience on the platform.

Question 26

What should I do if I forget my password?

Accepted Answer

If you forget your password, use the Reset Password option on the login page. You will be guided through a secure process to create a new password and regain access to your account.

Question 27

Can I resume a course from where I left off on the Mulhim platform?

Accepted Answer

Yes. Your progress is automatically saved as you move through the course, allowing you to resume from the exact point you last reached, at any time and from any device.

Question 28

Are payments on the Mulhim platform secure?

Accepted Answer

Yes. Payments are processed through secure and encrypted payment gateways, helping protect your financial information.

Question 29

What payment methods are available on the Mulhim platform?

Accepted Answer

The available payment methods on the Mulhim platform include Apple Pay, mada, credit cards, Tabby, and Tamara (Buy Now, Pay Later).

Question 30

Who are Mulhim platform courses designed for?

Accepted Answer

Mulhim platform courses are designed for healthcare practitioners, including physicians, nurses, pharmacists, and allied healthcare professionals.

Question 31

Can international healthcare practitioners register for Mulhim platform courses?

Accepted Answer

Yes. International practitioners can register; however, recognition of Continuing Medical Education (CME) hours depends on their local licensing authority unless they hold a license from the Saudi Commission for Health Specialties (SCFHS).

Question 32

How can I contact Mulhim platform support?

Accepted Answer

You can contact the Mulhim support team via email at support@mulhim.sa for inquiries related to courses, Continuing Medical Education (CME) hours, or technical support.

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